We have been experiencing a system error on our online store since around May 20th where items cannot be added to the cart. This issue tends to occur when purchasing from a smartphone or without logging in.
While the problem may resolve itself after waiting a while, we have not yet identified the cause.
We sincerely apologize for any inconvenience or trouble this may cause our customers.
We accept orders via our inquiry form or email. If you need something urgently, please contact us at the address below.
●Contact – TRUSTLEX
●Email：info＠truslex.co.jp
After confirming your order, we will send you a reply email.
Please be sure to enter items ① through ③.
① Desired product name and quantity
② Your name, shipping address, and phone number
③ Payment method (Cash on Delivery or Bank Transfer)
For Cash on Delivery, no handling fee is required.
For Bank Transfer, shipment will be made after payment confirmation.
We will continue investigating the cause to achieve full restoration.
We sincerely apologize for any inconvenience and appreciate your understanding.
This matter was resolved on June 5, 2024, at 10:00 AM.
We sincerely apologize for any inconvenience caused.
We will review our system management to prevent such occurrences in the future.