IONION MX / IONION PREMIUM

Product Questions

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1. Negative ion output
 MX: 690,000 ions/cm3、PREMIUM: 750,000 ions/cm3

2. Price (tax included)
 MX: 18,480 yen,PREMIUM: 23,980 yen.

3. Strap
 MX: nylon,PREMIUM: genuine leather.

4. LED light brightness
 The PREMIUM has a dimmer blue light than the MX.

5. Three PREMIUM features not available in the MX:
 • A clip on the back side for clipping onto a breast pocket, for example.
 • A design that makes it difficult for dust to get inside.
 • A waterproof cap to cover the charging cable connector port.

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The IONION ROYAL and IONION GK are OEM versions of the IONION MX.
They have exactly the same negative ion output and other features of the IONION MX.
They come in limited OEM colors for sale at electronics retail stores,
duty-free shops, etc. Below are the 12 current OEM versions of the IONION MX.

• LX IONION GOLD
• IONION BLACK EDITION
• IONION ZX
• IONION AP (white/black)
• IONION GK
• IONION ROYAL
• IONION JP
• IONION HX (silver/galaxy blue/limited blue)
• IONION UCHIKO

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Yes, visit the Trustlex website to purchase.
Select “Accessories” from “Our Products.”

• Strap for MX: 1,320 yen (tax included)
• Strap for PREMIUM: 1,760 yen (tax included)

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That is our patented “Ion Power Metal” chip. It emits a tiny amount of positive electricity.
Since negative electricity flows toward the positive, having the Ion Power Metal chip directs
the negative ions toward your body,
making the negative ions easier to take in.
A negative charge produced in the body forms an ion barrier that causes positively charged substances such as pollen
and dust to be held (adsorbed) on the surface of the body where they become heavy and drop, making them difficult to be inhaled (absorbed) through the nose.

Note: The chip is not a switch or button, so do not press it!

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We recommend that you clean it periodically to keep it clean.
Note: When cleaning, be sure to turn the power off.

How to Clean
Roll a piece of cellophane tape with the sticky side outward into a rod and use it to remove any dust from the emission port (brush).
You may refer to the maintenance section of the instruction manual that is included or view this YouTube video: https://youtu.be/U-P67IG3Uy0

Battery and Charging Questions

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• MX: 0.44 Wh
• PREMIUM: 0.48 Wh

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A. It will be functional as long as it is not broken, but the lithium-ion battery’s capacity will deteriorate with repeated charging.
The length of time it can be used on a full charge will gradually shorten.
Although conditions will vary, generally the battery capacity will be reduced to about 70% after 300 charges and about 50% after 500 charges.
On average it can be used for 3 to 4 years.
Also, dust or water getting inside the unit can cause it to break down, so use with care.

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The unit has no way to show remaining time on the charge.

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It takes about 3 hours to fully charge.

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Although this will depend on the ambient temperature, the continuous use times when new are:
・About 30 hours at 25°C
・About 20 hours at 18°C
・About 15 hours at 0°C

Usage Questions

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The IONION can be harmed by moisture, so when using in wet environments, put it under your clothes or in a pocket (when raining, washing your face or hands, gargling, etc.)

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Yes. When the Ion Power Metal chip is against your body, it charges your body with negative ions, forming an ion barrier around you.
It is therefore recommended that you keep the unit against your body as much as possible.

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We do not recommend using an ordinary USB cable.
You can purchase a dedicated USB cable from our website.
“SHOPPING/Accessories” from “Our Products.”
Cable for MX: 1,100 yen (tax included)
Cable for PREMIUM: 1,210 yen (tax included)

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It’s not broken. That is the sound of negative ions being emitted from the emission port.
Due to individual differences, some units may produce some sound while others do not.
(Negative ions are still being emitted even if there is no sound.)

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No, it does not.

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You can also take it off your neck.
When you go to sleep, you can lay it by your pillow, but be sure to point the ion emission port toward you.

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Yes, it is safe. But if you feel uneasy, please consult your physician.

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Yes, it is safe. But if you feel uneasy, please consult your physician.

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Yes, it can be used by anyone at any age.

Questions about Problems

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Please contact the shop at which you purchased the product.
If repairs are needed, you must pay for a repair.
The customer must pay shipping in both directions and the cost to examine the unit.

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The strap and other accessories are not covered by the warranty, so please buy a new one.
Go to our website and select “SHOPPING/Accessories” from “Our Products.”
 Strap for MX: 1,320 yen (tax included)
 Strap for PREMIUM: 1,760 yen (tax included)

Note: To see how to attach the strap to the PREMIUM, refer to the instruction manual or watch this YouTube video: https://www.youtube.com/watch?v=udDJ1HeKb4k

Questions about Repairs and the Warranty

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We have exclusive distributors in the following countries. Please contact the agent in your country.

● China
LDJ Trade

     a3-108b Dali Jiacheng, Taijiang District, Fuzhou, Fujian, China
     Tel: (+86) 18106026263

● Hong Kong/Macao
GOLD TRUNK

     Flat D, 23/Fl, Nanning House, Tsuen Wan Center, Tsuen Wan, N.T., Hong Kong
     Tel: (+852) 9692-6149

● Taiwan
TONWAY

     No.133, Sinfong St., Keelung, Taiwan 20251
     Tel: (+886) 2-2469-1000

● Korea
TRUSTLEX KOREA

     7F/704, Girin Office, Jeonju Gaeska 4Gil 46 Wansan-gu, Jeonju, KOREA
     Tel: (+82) 63-283-6333

● Vietnam
UCHIKO CORPORATION

     UCHIKO CORPORATION 73 Lo Duc, Hai Ba Trung, Ha Noi, Vietnam
     Tel: (+84) 912-33-556

● Indonesia
MOSCADS Exousia, Pt

     Jl. Jayakarta 135 / B11, Jakarta INDONESIA 10730
     Tel: (+62) 216259727

● Peru
ASLAR TECHNOLOGY

     Urb. Cultura Peruana Mz. A33 Lte 18, Santa Anita Lima, PERU
     Tel: (+51) 994669414

●Philippines:Update soon.

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Yes. It also comes with a one-year warranty. Within the first year after purchase, it will be repaired free of charge, except in the case of improper use.

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If you purchased it online but not from our company website, repairs will not be free, even if it is under warranty.

Questions about Negative Ions

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As long as the IONION is operating, it is generating negative ions, but the ion emission port may get clogged with dust that can block the emission, so periodic cleaning is necessary.

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Negative ions activate your parasympathetic nervous system, putting the body into a relaxed state.
In a state of parasympathetic dominance, the body temperature rises, breathing deepens, and blood circulation improves; lymphocytes also increase, strengthening the immune system.

Other Questions

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We have not done any specific testing on this, so we cannot make any assertions.
However, viruses are generally positively charged, and negative ions have been found to inactivate viruses.

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Yes, it is allowed. But it is not allowed in stored luggage.
(For more details, check with the individual airline.)

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There is one lithium-ion battery inside each product.
 • MX: 2g
 • PREMIUM: 2g

(For more details, contact the individual shipping company.)

SALIORA MX / SALIORA beauté

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①Shape
 The body of the MX was widened to make it easier to grip.
 The beauté has a cap that is convenient for portability.

②Specs
 he beauté is three times more powerful than the MX in terms of infrared ray output and ultrasonic waves.
 The MX is not water-resistant.
 The beauté is water-resistant.

③Price
 SALIORA MX: 41,800 yen (tax included)
 SALIORA beauté: 52,800 yen (tax included)

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The blue silicone is for the gums and lips; the pink silicone is for the cheeks and tongue.
But you can use whichever color you prefer.

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We recommend use after meals and before going to sleep at night, but you can use it at any time of day.

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We recommend using it two or three times a day for six minutes at a time, but there are no particular limits.
For more details, watch the following YouTube video (Japanese only): https://www.youtube.com/watch?v=Y8n8A-W_fJ4&t=42s

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Yes, it’s safe. People who have implants tend to have less saliva, so in fact it is recommended.

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The silicone caps can be purchased in sets.
● For SALIORA beauté (1 blue, 1 pink) 1,430 yen (tax included)

【Shopping page】
https://trustlex.co.jp/products/headcap

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Yes, it can, but for hygienic reasons, it is recommended that each silicone cap be used by only one person.

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It can be used by children aged six and up and adults of any age.

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On average, it can be used for three to five years.

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Remove the silicone cap from the main body and rinse it well in water, then dry.
Do not get the main body wet.

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Change the battery. If it still doesn’t work, please contact us.

NH-2000

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The problem may be that the sensor chip needs cleaning.
Clean the sensor chip as shown in the YouTube video below. If the sensor chip doesn’t seem to be drying, let it sit for a while.
For how to clean the sensor chip, watch this YouTube video: https://youtu.be/uyBmRtg5bmM

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No, it cannot accurately measure dissolved hydrogen in other liquids such as ionized alkaline water, hot water, tea, or coffee. (Attempting to do so can cause a malfunction.)

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It depends on how frequently you use it, but about six months to one year.
You can purchase from our website.
“SHOPPING/Accessories” from “Our Products.”

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It detects the oxidation-reduction potential and converts the detected value into the dissolved hydrogen concentration value.
For this reason, it will display a high figure even for water that has low oxidation-reduction potential such as salt water, or water that does not generate hydrogen.

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1. The measurement range of the ENH-1000 is 0 to 2.0 ppm, or 0 to 2000 ppb/L; for the ENH-2000 it is 0 to 3.0 ppm, or 0 to 3000 ppb/L
2. The ENH-2000 shows the temperature of the water on the screen.
3. The ENH-2000 uses button batteries instead of AAA batteries. The battery cover can be taken off without the use of a spanner.
4. The ENH-2000 has no sensor cap, so it is easy to clean the sensor chip.

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Yes, visit the online shop on the Trustlex website to purchase.
“Accessories” from “Our Products.”

• Replacement electrode module: 16,500 yen (tax included)
• Sensor soaking solution : 1,100 yen per bottle (tax included)
• Sensor-cleaning sandpaper: 550 yen for 10 sheets (tax included)

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It is a potassium chloride solution.
The sensor is extremely delicate, so please do not use anything
other than the soaking solution that is included. (Doing so may cause a malfunction.)
You can purchase from our website.
“SHOPPING/Accessories” from “Our Products.”

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No, the sensor is extremely delicate, so please do not use anything
other than the sensor-cleaning sandpaper that is included. (Doing so may cause a malfunction.)
You can purchase from our website.
“SHOPPING/Accessories” from “Our Products.”

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Please contact the shop at which you purchased the product. If repairs are needed, the customer must pay shipping in both directions and the cost to examine the unit.

Ordering, Shipping and Inquiries

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Yes. Click on the “Contact Us” button on the top right and select “① Purchase (Non-SHOPPING products)”, and enter the necessary information.
We will send you an invoice and inform you when the product will be shipped.

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Credit card payment is accepted only for items purchased through the cart.